Urgent and emergency care

Coming to the emergency department

The emergency department (A&E) is for serious medical emergencies. If your condition is not life-threatening, other services may be more suitable.

Who can come with you?

• You can bring one adult with you.
• If the waiting area is full, they may be asked to wait outside.

Do you need to be here?

If your condition is not an emergency, you may be able to get help elsewhere. Choosing the right service helps reduce pressure on A&E.

Other ways to get medical help

Self-care

You can treat minor illnesses and injuries at home with rest and over-the-counter medicines. This includes:

• Coughs and colds
• Headaches
• Minor cuts and bruises
• Upset stomach

Find out more about self-care on the Cambridgeshire and Peterborough Integrated Care System website.

NHS 111

Call 111 for free 24/7 medical advice. You can also use NHS 111 online.

• They will tell you the best place to go for treatment.
• If needed, they can book you an out-of-hours appointment.

Pharmacy

Pharmacists can help with common health problems like:

• Coughs and colds
• Aches and pains
• Skin rashes
• Upset stomach

Many pharmacies have private consultation rooms, so you can talk in confidence without an appointment.

Find your nearest pharmacy

GP surgery

Your GP (doctor) can:

• Give medical advice and treatment
• Prescribe medicines
• Provide vaccinations
• Refer you to specialists if needed

Find your local GP practice

Minor injuries units

If you have a small injury (e.g. cuts, sprains, minor burns), a minor injuries unit (MIU) or urgent treatment centre can help. These are nurse-led and do not need an appointment.

Find a minor injuries unit near you on the Cambridgeshire and Peterborough Integrated Care System website.