Thyroid oncology telephone clinics - general information

What is a telephone clinic?

• Telephone clinics are outpatient appointments conducted by telephone.
• A dedicated time slot on a certain day will be allocated to you, but rather than the appointment taking place in a hospital clinic, it will be done with you over the telephone.

Why have they been set up?

• Outpatient clinics are increasingly full and some patients travel very long distances to attend clinics as part of a specialist service.
• Often the appointment is a routine follow-up to discuss any changes to your long-term medical requirements and to discuss blood results that have been done at your local hospital or general practice (GP).
• We have therefore set up a telephone clinic to discuss your ongoing health issues and results without you having to come to the hospital.
• This is designed to be more convenient for you and save you time and travel.

How do these clinics work?

• As with any other clinic, you will be sent your clinic date and time in the post. During your allocated appointment time we ask you to remain close to your telephone and ensure it is not in use.
• The number we ring is entirely your choice, but we recommend suggesting a number where you feel comfortable talking to us.
• We will ring you and ask some security questions to ensure we are speaking with the correct person. Due to patient confidentiality issues, we will only be able to hold the consultation directly with you, our patient.

What if I prefer to come to clinic?

• The choice is entirely yours at any time throughout this process. The telephone clinic is offered as an alternative for you to choose which option suits you best.
• If you prefer face-to-face contact with your specialist nurse or consultant at any time, you are very welcome to attend outpatient clinics as before.
• Please ring us to arrange a mutually convenient clinic appointment.

Will I always be followed up in this manner?

• No, the telephone clinic is intended as an intermediate alternative to occur between visits to Addenbrooke’s thyroid cancer clinic.
• If you wish to change your mind at any time about a telephone clinic appointment, please contact us.

What if I need bloods taking or a prescription?

• In advance of your clinic call you should receive a blood request form. Ideally the samples should be taken at Addenbrooke’s (Oncology Outpatients) or Newmarket Road Park & Ride. Alternatively, bloods can be collected locally but please let us know when taken so we can ensure results are requested before your call.

What if others want to listen to our consultation?

• We will need to hold the initial consultation with you, as you are our patient. However, should you have a speaker phone and wish others to listen in on our consultation that is entirely your choice and decision.
• Some of our patients prefer others to listen in to help remember what has been discussed. We are also happy to repeat what has been said to your next of kin with your express consent should you so wish.

Who do I contact if I have any concerns?

• We always advise you to contact your GP as a first port of call. Your GP will receive a copy of all correspondence, including letters from your telephone consultation so he/she will be fully aware of your current health issues.
• You are always very welcome to contact us for advice and information. Please find a list of useful contact numbers below.

Useful contact details:

• Thyroid cancer nurse specialist: 01223 348796 (answering machine)
• Addenbrooke’s contact centre: 01223 245151
• For changing appointments for your phone consultation please contact our oncology secretary on 01223 586705