Community alarm suppliers - Norfolk

What is a community alarm?

A community alarm may also be known as ‘personal alarm’, ‘aid call’, ‘care alarm’, ‘emergency alarm’ or ‘lifeline’.

A care alarm system allows you to call for help and reassurance 24 hours a day for example if you are unwell, have an accident or a fall in your own home. The alarm system consists of a base unit, usually attached to your telephone and a portable alarm (usually a pendant, but sometimes worn on the wrist).

There are varying systems on the market all of which require a fee to be paid to either rent or buy the system and back-up service. People who receive benefits may be able to pay a reduced fee or sometimes no fee at all.

How does it work?

To activate the system you press the button on the portable alarm; a call is then automatically made to a central control area. The people in the central control area will try to contact you. If they cannot contact you and/or you require further assistance they will contact nominated relatives/friends or in some cases the emergency services.

Council providers

• Norfolk County Council (opens in a new tab) – 0344 800 8020

Northern and Western districts

• Careline (opens in a new tab): 01553 616200 (option 6) - Email Careline

Southern district

• Contact Care Lifeline: 0800 917 4680 - Email Contact Care

Norwich district

• Careline 365 (opens in a new tab): 01603 964306
• n-able (opens in a new tab): 01603 894120 Email N-able
• Careium (opens in a new tab): 01323 644422 Email Careium

Eastern district

• Great Yarmouth Borough Council (opens in a new tab) 01493 846654 / after 17:00 (5pm) and at weekends: 01493 846674 Email Great Yarmouth borough council (alarms)

Voluntary agency providers

• Age UK (opens in a new tab): 0800 011 3846
• Living Made Easy (opens in a new tab): 0300 999 0004 – opening times 10:00 (10am) to 16:00 (4pm) Monday to Thursday
  Email Living Made Easy

You can find further suppliers in your local telephone directory or on the internet.