A Breast Unit service manager, and a trauma and orthopaedics coordinator are our You Made a Difference award winners for January 2025.
Felicia Driver, Breast Unit service manager
Felicia Driver has been recognised for her exceptional commitment to patient care and leadership within the Breast Unit at Addenbrooke’s Hospital. Since joining as the Breast Unit Service Manager in July 2021, Felicia has played a pivotal role in ensuring the smooth running of the department, providing clinical leadership, and overseeing the planning and development of services.
Felicia’s dedication extends far beyond her managerial responsibilities. She consistently steps in to support clinical duties when needed, ensuring that patients are not affected by staff shortages. Her compassionate approach and commitment to providing the best possible experience for both patients and colleagues have created a positive and supportive environment within the unit.
Kate Baldwin, Operations Manager, shared how patients regularly provide glowing feedback about Felicia. One patient, whose nomination led to this well-deserved recognition, recounted her experience:
"I was scheduled for my first mammogram after undergoing a mastectomy following breast cancer. As someone who suffers from panic attacks, I had chosen the last appointment of the day when the department would be quieter. Despite allowing extra time for my journey, severe traffic delays left me fearing I would miss my appointment. When I finally managed to reach the hospital at 5:50 pm—long after my scheduled slot—Felicia was still there, waiting for me.
She reassured me throughout the process, taking the time to ensure I was comfortable and never making me feel rushed.
This was an incredibly emotional moment for me, as it was the first time anyone other than my husband or myself had seen my scar. Felicia’s kindness and sensitivity made all the difference. Without her support, I may not have attended at all."
Felicia’s compassion, professionalism, and unwavering dedication to patient care are truly inspiring. She continues to develop her skills and knowledge to provide the highest level of care, setting a shining example for those around her.
Congratulations, Felicia!
Jemma Saintey, Trauma and Orthopaedics Coordinator
Jemma has been recognised for her outstanding contributions to the Trauma and Orthopaedics (T&O) team, ensuring that clinics run smoothly and patients receive the care they need at the right time and place.
Having joined CUH from Dynamic Health, Jemma has continued to develop her career within T&O, going from strength to strength. She remains dedicated to supporting her previous team while also contributing to staff development across departments. Her friendly, approachable nature and strong work ethic make her an invaluable member of the team.
Gemma Shorter, Deputy Operations Manager, praised Jemma’s adaptability and commitment to patient care:
Jemma is incredibly dedicated and always puts patients at the forefront of her work. She is adaptable and embraces change, which is essential for the evolving needs of the service. Her ability to build strong relationships with colleagues helps create a streamlined and efficient service.
Jemma was nominated by a colleague for her extraordinary efforts in coordinating a new one-stop clinic for young adult orthopaedic patients.
“Jemma went above and beyond to organise and book 52 additional patients into this new clinic at short notice, ensuring that all necessary diagnostics were available for same-day treatment.”
Jemma went above and beyond to organise and book 52 additional patients into this new clinic at short notice, ensuring that all necessary diagnostics were available for same-day treatment. On the day, she attended the clinic in Ely, working alongside staff to ensure everything ran seamlessly.
“The feedback from staff at Ely was overwhelmingly positive, highlighting Jemma’s dedication and skill. She is already stepping up to coordinate and attend the next clinic, making a real difference to patients and the wider service. We are incredibly proud to have Jemma on our team.”
Jemma’s commitment, organisational skills, and passion for patient care have had a significant impact on both her colleagues and the patients she serves.
Congratulations, Jemma!