Mission to double hospital volunteers

The service was suspended from March 2020 because of the pandemic and although the Trust was able to welcome back some volunteers in July 2021, further variants of COVID stopped a full return until May 2022.

By that time many volunteers were understandably wary about returning to a healthcare setting because of their own and family health vulnerabilities, and others had moved on to new opportunities.

Voluntary services manager, Maggie Brown, said:

Volunteering opportunities are being highlighted via promotional events, social and traditional media, the Trust’s website, and through a newly created film that highlights the breadth of work volunteers do.

Volunteers must be over 16-years-old and able to commit at least two hours per week for a minimum of 26 weeks, although there are programmes of 10 weeks (five to six weeks in summer) for younger volunteers.

In return for their time, volunteers get a corporate induction and welcome, e-module training essential to volunteering in healthcare, a variety of traditional training programmes designed to help them in their roles, and local mentoring.

It all adds up to a comprehensive package, and new skills – such as communication, listening, and team work– are transferable into other roles.

For some years research has shown there are well-being benefits associated with helping people, it is an opportunity to socialise, and with the CUH site covering 73 acres – it is a good opportunity to stay fit.

Volunteers help in all sorts of different roles. On the wards they socialise with patients, breaking the boredom and bringing some cheer and distraction. The hospital has guides who meet and greet patients and visitors and give them directions, or escort them to their location.

Clinic volunteers help to make outpatients visits more comfortable – greeting them, keeping them informed about waiting times, and escorting them to other areas of the hospital for tests. Library volunteers take trolleys of books to inpatients, and activity pack volunteers provide puzzles, quizzes, crosswords and more to help pass the time.

Parking marshals at Newmarket Road park and ride drive-through phlebotomy service help direct cars, allowing safe and efficient flow of traffic, while wheelchair volunteers help to collect and distribute equipment around key stations at Addenbrooke’s.

Dementia champion volunteers work with frail patients, and others work in admin support roles. Leaders are constantly working with staff on site to develop new opportunities, and three times per year run programmes specifically for volunteers aged 16-18.

One volunteer, Joe, started at Addenbrooke’s 12 years ago and hasn’t looked back. He said: “I’ve done quite a variety of jobs, from selling newspapers on the wards to interviewing potentially new volunteers but guiding is my favourite as it gives me the chance to meet loads of people and get some exercise in at the same time.

Jon had two good reasons for volunteering. He explained: “I started because Addenbrooke’s provided such good support when my wife was pregnant with our twin boys and one of them was struggling.

PAT dog volunteer Paula said: “It is very rewarding to be part of such a big, well-known hospital and yet always feel welcomed and appreciated for what I can bring to making people’s experience a little bit better.

Maggie added:

Anyone who is interested in becoming a volunteer should visit the Trust’s dedicated web pages (opens in a new tab).