I want to apologise to all of our patients for two data breaches, which happened in 2020 and 2021, and which have recently come to light.
Both were the result of mistakenly including patient information in Excel spreadsheets in response to Freedom of Information Act (FOI) requests. The information included the patients’ names, hospital numbers and some medical information.
No home addresses or dates of birth were included, and we have found no evidence in either case of the information being accessed or shared any further.
The first case related to data provided in a FOI request via the What Do They Know website. In responding to the request, we mistakenly shared some personal data which was not immediately visible in the spreadsheet we provided but which could be accessed via a ‘pivot table’.
This data related to 22,073 patients booked for maternity care at The Rosie Hospital between 2 January 2016 and 31 December 2019. It included the names and hospital numbers of patients and their birth outcomes.
(Please see the FAQs at the bottom of the statement for what data has been shared.)
The What Do They Know website group alerted the Trust to the breach and promptly removed the information from their own website.
Following discovery of this data breach, we proactively undertook a review of all the FOI requests (around 8,000) we have responded to in the past 10 years. In doing this, we discovered one further case where patient data was mistakenly contained in a spreadsheet sent in 2021 as part of a FOI response to Wilmington PLC. We have requested confirmation from Wilmington PLC that it has been deleted.
This data related to 373 cancer patients on clinical trials and included their names, hospital numbers and some medical information.
While there is no evidence in either case of the information being accessed or shared beyond the original recipients, we recognise that such errors are unacceptable given our clear duty to maintain the confidentiality of patient information.
We want to apologise unreservedly to our patients for the worry and concern that this news may cause.
We have given careful consideration to the benefits and risks of writing to the patients affected. Given the sensitivity of the maternity information, we believe that some patients may wish to avoid any risk of family members finding out about a previously undisclosed pregnancy. It is also straightforward for this group of patients to identify themselves based on the date range above. Therefore we have decided not to write directly to these patients.
This is not the case for the cancer patients, for whom self-identification would be less straightforward based on the same level of information, and so we have written to these patients directly.
We have set up a dedicated freephone helpline 0808 175 6331 (10.00am to 4pm Monday to Friday) so that any patients who are concerned their data is involved can speak to us if they wish to. Patients can also email our data helpline and we will respond as quickly as we can.
We have informed the Information Commissioner’s Office about both data breaches and have taken immediate steps to strengthen our FOI processes to ensure that this kind of human error does not take place again.
There is more information in our Frequently Asked Questions.
Caroline Zwierzchowska-Dod, Lead for the service user partnership group Rosie Maternity and Neonatal Voices said: “We have been happy to support the hospital with their planning to mitigate the impact of the data breach. We are pleased that robust plans have been put in place to support any service users who have been affected, both with the data implications but also with support for mental health or anxieties this news may bring. We encourage any women, birthing people and their families affected to reach out to the helpline if they would like to discuss the impact this has on them and their wellbeing.”
Anthony Browne, MP for South Cambridgeshire said: “It will obviously be concerning for those affected, but I am reassured that CUH has acted promptly to put measures in place to prevent this happening again. Anyone who is worried about their data should contact the hospital for further information.”
Daniel Zeichner, MP for Cambridge, said: “This a serious data breach, which should not have happened. I am pleased that once they were aware, the Trust has acted swiftly and responsibly, in consultation with patient groups, and has put in place sensible measures to support those affected. Anyone concerned should contact the Trust for support. There now needs to be a full review to ensure that this cannot happen again.”
Frequently asked questions
Last updated: 1.19pm, 11 December 2023